I joined this group for access to other coffee shop professionals. I was looking to interact with people of different ages than me, and different motivations than me, and of course different points in their business journey from me.  All of that was delivered.

I would highlight 3 things I gained from this group personally.  First, a new desire to read. I’ve finished 5 books since September, not all of them were business or development themed, but that’s more than I’ve read in the past 5 years.  So let’s call this a desire to exercise my mind.  Second, I’ve learned to give myself credit for accomplishments and recognize my successes.  I left one of our sessions thinking I needed to incorporate one-on-ones with my staff, then realized I was already doing one-on-ones the whole time.  I knew a lot more about my individual staff members than I had given myself credit for.  Third, I have made “retiring from the bar” a priority.  I have come to accept that the role of barista should not be interfering with running and growing 2 coffee shops and 2 sets of staff members.  I can’t wear all of the hats any more.

Professionally, I found the motivation to revise a well-outdated employee handbook.  I evaluated some of my product offerings and procedures based upon how my group peers were doing things.  I’ve also made a lot of small-ware and equipment replacements because they affect my employee’s workflow and affect my customer’s experience.  The old stuff still worked, but investments were necessary.  I’ve begun scheduling my time better, to support my staff and to interact with guests, and to maintain my cafes.

I would recommend a KHCG because you have access to qualified opinions.  You have input to thought provoking topics that you may not come across or even consider in the microcosm of your coffee space.  You get support from people who are in the same field, making real business decisions just like me.  I also like the pace of the meetings.  The time commitment has been large, but spread out over an easily manageable schedule