In coffee service we pour over the details of the coffee’s quality in great detail. Often though we can over look the details that make up a complete coffee experience. The way customers experience our coffee, in no small part depends on how we have looked after the fine points of service in how we present the ourselves, space, and the coffee itself. Today we talk with Casey Underkofler, Assistant General Manager at The Bachelor Farmer Cafe in Minneapolis, MN to get some practical and actionable tips on how we can match our service to our quality.
Casey Underkofler is the Assistant General Manager at James Beard award winning The Bachelor Farmer in Minneapolis, Minnesota. Casey has been working in the service industry for the past 11 of his 26 years in restaurants, kitchens, bars, and cafes. In the last five years Casey has realized that his three passions are writing, service, and all things beverage (in that order).
Enjoy!
Links for this Episode:
Barista Magazine Article: All the Little Things
(Search the April/May Issue)
Related Episodes:
KTTS 007 : 4 Keys to an Effective Checklist
KTTS 016 : Raising the Bar on Your Customer Service / Michael Butterworth
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