As a business grows, the relationships in it shift and and evolve. The double edged sword of success and growth in numbers, is a natural pulling away from paying attention to those relationships. IN the end, unless we fight to stay engaged and prioritize the health of our communication and care fro the people that make the cafe possible, it is only a matter of time before things start to go down hill.

On today’s episode we will be discussing the need for prioritization of the right things in the cafe when you start to get busy and how to attend to them so all the facets of the business are stable and healthy from the foundation up. 

I cannot stress enough how important this concept it. I regularly assess cafes and the common issue beneath most issues is this. 

Related episodes: 

• RoR #27 : Scaling and Relationships in a Small Roastery w/ Cody Gordon, Cerberus Coffee
• Don’t Forget Relationships
• Proactivity in the Owner – Manager Relationship
• 580: Four Cafe Leadership Mindsets to Adopt in the New Year
• 579: How to Really Care For People in the Cafe

KEY HOLDER COACHING GROUPS 

Are you a coffee shop owner looking to join a community of other owners to help bring perspective, insight, encouragement, and accountability in a well curated setting? 

Then you need to apply to join Key holder Coaching Groups! 

Applications are now open for Spring 2026 Cohort:

Click below to learn more: 

APPLY TO KEY HOLDER COACHING GROUPS

KEYS TO THE SHOP ALSO OFFERS 1:1 CONSULTING AND COACHING!

If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email 

chris@keystothshop.com

of book a free call now: 

https://calendly.com/chrisdeferio/30min