When you have multiple cafes and a distributed staff, getting everyone on the same page in the operations can be very challenging. In fact, it happens to be the number one reason why businesses with 2+ locations start to see a downturn in quality of product, culture, and guest experience. 

Today on the show we will be answering a question from the KTTS listening audience about how to unify teams across multiple cafes. These tips come form a lot or personal experience doing things well and not so well, in addition to the lessons learned form our guests on the show and lessons learned through KTTS consulting. 

• Your Standards
• Leadership Distribution
• Supporting Leadership
  
• Tracking and addressing issues with frequency and intention 
  
• Communication and Accountability 
  
• Meaningful all staff meetings
  

KEY HOLDER COACHING GROUPS ARE BACK! 

Spring 2026 Applications are now open! Become a part of a small focused group of experienced coffee shop owners in this powerful mastermind cohort hosted by Keys to the Shop!

APPLY HERE! 

Learn more at this link: 

https://keystotheshop.com/key-holder-coaching-groups/

If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email 

chris@keystothshop.com

or book a free call now: 

https://calendly.com/chrisdeferio/30min 

SPONOR

The world loves plant based beverages and baristas love the Barista Series! 

www.pacificfoodservice.com

Related Episodes: 

• SHIFT BREAK! How to Have Healthy Communication Between your Cafe’s Departments
• SHIFT BREAK! The Urgent Need for Training in Today’s Coffee Shop
• SHIFT BREAK: Reassessing Growth
• Scaling Values
• 507: How High-Level Systems Help Your Cafe Thrive w/ Preston Lee, The 30% Rule