It’s not very often you come across someone who has spent decades as a true example of what it is to be an exemplary manager, leader, and professional. When you do find them you better be prepared to absorb their wisdom and let it help guide your own career.
Well, today we are privileged to sit down with some one who has done exactly that. We are talking all about leadership, management, and training, with Selina Viguera of Blue Bottle Coffee!
- Discovering the work of the cafe and then specialty coffee
- Connecting with customers and becoming a leader
- Leading the change to specialty in her first cafe
- Learning to train and teach
- Doors opening for management and leadership
- Leading “Team First” and the metric of staff happiness
- Training and onboarding effectively
- Empowering feedback and conflict resolution
- Balance of structure and culture
- Embracing difficult conversations and being courageous
- What she is most proud of accomplishing
- Advice to fellow managers
Links:
Instagram: @sellybean_13
Email: Selina.viguera@gmail.com
Recommended Episodes:
329 : How to Teach Company Values to Your Staff
313 : Coffee Education and Training w/ Michael Phillips of Blue Bottle Coffee
306 : A Conversation w/ 2004 U.S. Barista Champion, Bronwen Serna!
305 : Founder Friday! w/ Andrew Sinclair of MadLab Coffee, Los Angeles, CA
305 : Founder Friday! w/ Andrew Sinclair of MadLab Coffee, Los Angeles, CA
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