277: Encore Episode: How to respond to Negative Feedback

Chris DeferioPodcast, Uncategorized

How we respond to negative feedback will have a big impact on how our business grows. The trouble is that we tend to not take kindly to negative feedback and respond with either dismissiveness, avoidance, or defensiveness. We leave a lot of value on the table when we don’t embrace critique and use it to our advantage.

Today we are re-airing an episode from 2 years ago that takes you through my 5 step process for responding and reacting to negative feedback in a way that opens up lines of communication, builds good will, and actually strengthens your business in the process.

Let’s dig in!

We cover:

  • Why we get defensive
  • The value of our staff and customers
  • Deciding your response ahead of time
  • Humility and self-reflection
  • Refining the feedback
  • Filling in missing info
  • Responding with generosity

Recommended episodes:

 

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