# Keys to the Shop: Equipping the Coffee Retail Professional > Keys to the Shop is an industry leading podcast\. It gives listeners insights, inspiration, and tools to grow as specialty coffee professionals\. Generated by Yoast SEO v28.0, this is an llms.txt file, meant for consumption by LLMs. ## Pages - [Keys to the Shop](https://keystotheshop.com/) - [Premium Offerings from Keys To The Shop](https://keystotheshop.com/premium-offerings/) - [](https://keystotheshop.com/key-holder-coaching-groups/) - [The Keys to the Shop: Principles for Café Success](https://keystotheshop.com/principles-for-cafe-success/) - [The KTTS Blog](https://keystotheshop.com/ktts-blog/) ## Posts - [614: 3 Areas to Prioritize for Your People's Success](https://keystotheshop.com/2026/07/614-3-areas-to-prioritize-for-your-peoples-success/) - [SHIFT BREAK\! Every Manager Should Have This Trait](https://keystotheshop.com/2026/07/shift-break-every-manager-should-have-this-trait/) - [How to Provide Hospitality in a Rush](https://keystotheshop.com/2026/07/how-to-provide-hospitality-in-a-rush/) - [613: Challenges and Opportunities in Changing the Industry w/ Writer Sarah Charles of Underscore Communication](https://keystotheshop.com/2026/06/613-challenges-and-opportunities-in-changing-the-industry-w-writer-sarah-charles-of-underscore-communication/) - [SHIFT BREAK\! Getting The Hint From Your Customers](https://keystotheshop.com/2026/06/shift-break-getting-the-hint-from-your-customers/) ## Products - [Summer Series Webinar \#1: Values \+ Hiring](https://keystotheshop.com/product/summer-series-webinar-1-values-hiring/): Chris Deferio will be taking you through the principles, practices, and frameworks he has used for decades to establish actionable core values, elevate hiring practices, reduce turn\-over, and energize your cafe culture\. \Date:\ July 16th, 2026 \| \Time:\ 11:00 AM EST \You will walk away with: \ \ \Tools for establishing actionable core values\ \How to hire for alignment and potential\ \Discernment for avoiding mistakes in hiring\ \Confidence for accountability and management\ \Clarity on the why behind your coffee shop\ \Personalized insights form our live Q/A\ \ You don't want to miss this one\! - [Summer Series Webinar \#2: Onboarding \+ Training](https://keystotheshop.com/product/summer-series-webinar-2-onboarding-training/): In this 2nd in the 3part webinar series, we are going to dive deep into the what, why, and how of setting up an effective training and onboarding system that will actually produce competence, confidence, and growth for both you and your staff\. Your customers benefit by receiving better service, hospitality, and quality from a staff that is truly empowered\. \Date:\ July 29, 2026 \| \Time:\ 10:00 AM EST \You will walk away with: \ \ \A time tested framework for training and onboarding\ \The ability to manage your time so you can plan for good training\ \Instructions on how to prepare yourself and the trainee\ \The knowledge of pitfalls to avoid\ \Confidence for accountability and management\ \Tools to help you begin to track performance\ \Insights from the live Q\+A\ \ Excellence is not accidental and does not happen because of wishing it was so\. It happens when we plan, train, and coach our staff through a system designed to deliver it every time\. - [Summer Series Webinar \#3: Leadership \+ Management](https://keystotheshop.com/product/summer-series-webinar-3-leadership-management/): In this 3rd and final in the summer webinar series from Keys to the Shop we are going to explore what effective and sustainable leadership and management looks like in your cafe\. Maybe this will be the most challenging of our 3 part series, but great things come on the other side of painful but necessary experiences\. \Date:\ August 13, 2026 \| \Time:\ 11:00 AM EST \You will walk away with: \ \ \Your assumptions challenged\ \A fresh viewpoint for positive leadership\ \Tools for personal accountability\ \Systems and insights that will make leadership and real process\ \A plan for where to focus your energy in the next 6 months as you grow\ \ If you want to lead well, this one is for you\. ## Testimonials - [Chris’s expertise extends far beyond coffee\.](https://keystotheshop.com/testimonial/chriss-expertise-extends-far-beyond-coffee/) - [](https://keystotheshop.com/testimonial/37974/) - [I recommend this group to any owner or manager who wants to grow\.](https://keystotheshop.com/testimonial/i-recommend-this-group-to-any-owner-or-manager-who-wants-to-grow/) - [I absolutely recommend this coaching group\.](https://keystotheshop.com/testimonial/khcg-susanna-winters/) - [KHCG will be a valuable ally on your journey to success\.](https://keystotheshop.com/testimonial/khcg-will-be-a-valuable-ally-on-your-journey-to-success/) ## Categories - [Podcast](https://keystotheshop.com/category/podcast/) - [Business](https://keystotheshop.com/category/business/) - [Leadership](https://keystotheshop.com/category/leadership/) - [Barista Craft](https://keystotheshop.com/category/barista-craft/) - [Career](https://keystotheshop.com/category/career/) ## Tags - [Shift Break](https://keystotheshop.com/tag/shift-break/) - [RoR](https://keystotheshop.com/tag/rate-of-rise/) - [Founder Friday](https://keystotheshop.com/tag/founder-friday/) ## Brands - [Keys To The Shop](https://keystotheshop.com/brand/keys-to-the-shop/) ## Product categories - [Summer Webinars](https://keystotheshop.com/product-category/summer-webinars/) ## Product tags - [2026 Summer Webinar Series](https://keystotheshop.com/product-tag/2026-summer-webinar-series/) ## Testimonial Categories - [Testimonials](https://keystotheshop.com/testimonial-category/testimonials/) - [KHGC Testimonials](https://keystotheshop.com/testimonial-category/khgc-testimonials/) ## Optional - [Sitemap index](https://keystotheshop.com/sitemap_index.xml)